Phone and texts
Every call answered, even at 6am
Calls and texts to your studio number get a real answer: what's on today, what it costs, what to bring, where to park. The answers come from your policies and your live WellnessLiving schedule.
An example call
CallerHi, is there a class tonight? I've never been.
StudioYes, there are two tonight: Slow Flow at 5:30 and Yin at 7:15. Your first class is free. Would you like the link to claim it by text?
CallerSure. Do I need a mat?
StudioYou can borrow one at the studio. Come about 10 minutes early. I've texted you the link.
An example with Juniper Yoga, our made-up demo studio.
What it handles
- Today's classes and open spots, read live from WellnessLiving
- Prices, first class, what to bring, parking, policies
- A link by text when it's easier than reading one out
- The same answers by text message
What it hands to you
- Refunds, billing, injuries and complaints, every time
- Anything your policies don't cover. It says the studio will follow up, and gives your email.
It checks the account before you call back
"My free class didn't apply." "Why does it say I owe?" When a call is about an account, it looks the caller up in WellnessLiving (read only) and works out the likely reason: the class was booked before the pass was claimed, the pass expired, there are two accounts.
You get one to-do with the caller's number, what they said, what the account shows and the steps to fix it. No guessing on the callback.
Your number stays yours
We move your studio number to our phone service, so callers dial the number they always have. Renegade's came over from Google Voice. Texting needs a one-time carrier registration, and we do the paperwork with you.
Phone and texts are part of the Front desk, $68 a month, or all three parts for $188. See pricing.
Founding studios
Half price for the first year
We're taking a small group of WellnessLiving studios first. You get Studio Bolster at half price for twelve months. In return you tell us what works and what doesn't, and give us a quote we can use once you're happy.
- Setup done with you, on a call, using your real schedule
- Your teachers signed in within the first week
- A direct line to the person who built it
On Mindbody or something else? Sign up anyway. It tells us where to go next.