Front desk
A front desk that answers at 11pm
Most messages a studio gets are the same twenty questions. Studio Bolster answers those from your own policies, by email, text and website chat, and keeps the rest for you.
What the front desk does
Answered from your policies
"Do I need to bring a mat?" "Is there parking?" "How do I freeze my membership?" The answers come from the policy file you approve: prices, booking, waiver, what to bring, what to expect.
Email, text and chat
The same answers in your studio email, your text number and the chat on your website, any hour.
A person for the hard ones
Refunds, complaints, injuries and anything legal never get an automatic answer. They go to you or your staff.
One shared inbox for the replies a person writes
The studio inbox shows every message, which ones have a reply and who wrote it. Reply from the page; the student's message stays quoted underneath, and your studio's details go at the bottom. File finished mail into a folder with one click.
Juniper Yoga, our made-up demo studio. The messages are invented.
What it won't do
- Make up an answer. If the policy doesn't cover it, it says a person will get back to them.
- Handle money. Refunds and billing questions go to a person, and WellnessLiving keeps the cards.
- Talk about an injury or a complaint. Those are flagged for you.
Calls and the lobby too
The same front desk answers your studio phone and runs a lobby screen where walk-ins sign up and pay on their phone. Phone and texts · Lobby kiosk
Part of the bundle
The front desk is $68 a month on top of Teachers, or part of all three for $188. It works best with the Teacher Portal and class profit, since it uses the same policy file and the same schedule.
Founding studios
Half price for the first year
We're taking a small group of WellnessLiving studios first. You get Studio Bolster at half price for twelve months. In return you tell us what works and what doesn't, and give us a quote we can use once you're happy.
- Setup done with you, on a call, using your real schedule
- Your teachers signed in within the first week
- A direct line to the person who built it
On Mindbody or something else? Sign up anyway. It tells us where to go next.